Refund policy

RETURN, CANCELLATION & REFUND POLICY
AUREVIA JEWEL

At AUREVIA JEWEL, we are committed to providing clear and transparent purchase terms. Please review our policy carefully before placing an order.

1. Order Processing & Shipping

  • All orders are accepted on a prepaid basis only.

  • Orders are processed and shipped within 14 working days from successful payment confirmation.

  • Delivery timelines may vary depending on destination, courier operations, holidays, or unforeseen circumstances.

2. Order Cancellation

  • Orders may only be cancelled within 24 hours of placing the order, provided processing has not started.

  • Once production, packaging, or shipping has begun, orders cannot be cancelled.

3. Returns

  • At this time, AUREVIA JEWEL does not accept returns for delivered products.

  • Please review product specifications, descriptions, and images carefully before placing an order.

4. Refund Policy

  • No refunds are available for completed purchases.

  • Refunds will only be considered in the following exceptional situations:

    • Payment was successfully charged but the order could not be fulfilled by AUREVIA JEWEL.

    • The customer received an incorrect item due to an error from our side.

    • The order was lost in transit and confirmed by the shipping carrier.

  • If a refund is approved under these limited circumstances, the amount will be returned to the original payment method.

5. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • Include:

    • Order Number

    • Photos of the received product

    • Description of the issue

Claims submitted after this period may not be eligible for review.

6. Contact Us

For order support or policy-related queries, contact:

Email: jeelkadeval1202@gmail.com

Our team will review requests and respond as soon as possible.